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+39 346 7067060

High-end Nanny and Housekeeping Staff Agency, operating in
in Italy, London, Lugano, Paris and Montecarlo

General Contract Conditions

GENERAL CONTRACT CONDITIONS

1 General

These general contract conditions (hereinafter, for the sake of brevity, “Conditions”) govern all the contracts (hereinafter, for the sake of brevity, “Contract” or “ Contracts”) concluded by the employment, search and selection Agency Trono Consulting S.r.l., exclusive owner of the trademark “SOS Genitori” (hereinafter, for the sake of brevity, “Agency” or “SOS Genitori”) with its clients resident in Italy or abroad (hereinafter, for the sake of brevity, “Client” or “Clients”) for the provision of tailored consulting services (hereinafter “Services”) and to search for nannies, babysitters, maternity nannies, housekeeping staff, domestic couples, housekeepers, butlers, cooks, personal assistants, and carers (hereinafter “Professional”), and through the website www.sosgenitori.it (hereinafter, for the sake of brevity, “Website”).

These Conditions also apply to consulting and/or training services provided by the Agency at the request of the Client (including, merely by way of example, training courses for nannies, cooks, maternity nannies, etc.).

Client” refers to any physical or legal person, company, business, entity or association that may contact the Agency in search of a Professional.

Before using the Website and its Services, it is necessary to carefully read these Conditions, and to expressly and unreservedly accept the content thereof by clicking on the dedicated button on the Website.

If, for a variety of reasons, the Client is unable to connect to the Website, s/he may request – by ordinary mail or by sending an e-mail to info@sosgenitori.it – that the Contract be sent to him/her; said Contract must then be duly signed by the Client on each page, and sent back to the Agency as an e-mail attachment, or posted to the Agency by means of registered letter with return receipt.

These Conditions shall be binding upon Clients from the date on which they were accepted, and shall be valid as a contract proposal on the part of the Client.

The contract between the Agency and the Client for the provision of Services shall be deemed concluded when the Agency expresses its intention, in fact or in law, to accept the proposal of the Client, i.e. by making one or more Services available to the Client, even in those particular cases in which the Agency may have decided, at its sole discretion, not to have the Client pay any charges or Fees.

The Agency shall in any case retain the right, at its sole discretion, not to accept proposals from Clients.

These Conditions have also been drafted in compliance with the measures set forth in Legislative Decree no. 206/2005, the “Consumer Code”.

These Conditions replace any previous agreements, both oral and in writing, between the Agency and the Clients.

On the Website, the Client may download and fill in the client information form, indicating in detail the characteristics of the professional figure s/he is looking for (hereinafter “Information Form”) and may view the terms and conditions of the services provided by SOS Genitori (i.e. these Conditions), using the dedicated browser command.

If the Client wishes to use the Services of SOS Genitori, s/he must unreservedly accept the Conditions indicated on the website (otherwise it will not be possible to use the Services) and send the Information Form, duly filled in, to the Agency.

The Client must then wait for an e-mail from the Agency, confirming it agrees to provide the Services requested, and pay the Search Start Fee as indicated in article 4.

2 Conditions of use of the Website

SOS Genitori declines all responsibility for any failure to function or malfunction of the Website for reasons that cannot be attributed to it. In order to guarantee the security of the Website, the Clients undertake, merely by way of example, but not limited to, (i) not to upload viruses, spam or dangerous codes; (ii) not to use the Website for illegal, deceitful or discriminatory purposes; and (iii) not to take any action that might prevent, overload or jeopardise the proper functioning of the Website.

No liability may be attributed to SOS Genitori for any content uploaded to the Website by third parties (including by way of example, but not limited to, information and/or material entered by Clients, advertisements) and present on the Website.

Clients specifically undertake to relieve and hold harmless SOS Genitori from all liability deriving from the use of the Website in any way that does not comply with these Conditions.

For all cases in which a Client uses the Website in a way that does not comply with these Conditions, SOS Genitori reserves the right to take legal action to safeguard its rights.

The Website and the registered trademark “SOS Genitori” are the exclusive property of the Agency, which shall be entitled to take action before all the competent judicial authorities in the event of a breach of the regulations in force governing intellectual property and unfair competition.

3 Conditions of use of the Services and Confidentiality Obligation

The Client must duly fill in the Information Form on the Website, accurately and truthfully indicating, under his/her own responsibility, the type of candidate s/he is looking for (listing the position, duties, working hours, salary offered, etc.) and send it to the Agency, together with confirmation of payment of the Search Start Fee as per article 4 of these Conditions.

The Agency shall send a number of profiles of Professionals by e-mail to the Client, and the Client may then choose which of the candidates s/he is interested in interviewing and may be interested in offering a trial period.

For reasons of privacy, the interviews between Clients and Professionals shall take place anonymously, and the Client may not, for any reason, ask for any personal or reference data (telephone number, references, social media contacts, etc.) or provide their own data directly to the Professional.

If both parties are satisfied with the interview between the Client and the Professional, the Client may decide to confirm the employment of the Professional or offer a trial period of employment to the Professional before confirming said employment. In the latter case, the Client shall promptly inform the Agency, which shall be pleased to inform the Professional of the details, means and location of the future trial period.

Because the Agency plays no part in the employment relationship between the Client and the Professional, all procedures regarding regular payment for the Professional’s trial period shall be the exclusive responsibility of the Client. The onus shall also be on the Client to request, where necessary, that the Professional or the Agency provide a copy of the Professional’s identification documents or any other information necessary for the proper regulation and formalisation of the Professional’s trial period, pursuant to the regulations in force.

The Client must declare that the Professional proposed by the Agency has been accepted, after which the Client shall undertake – if s/he has not already done so – to enter into a contract of employment with the Professional, under his/her own responsibility at and exclusively his/her own expense; there shall therefore be no contractual relationship between the Agency, the Client and the Professional. Any legal relationship subsequent to the declaration of acceptance of the Professional on the part of the Client shall exclusively regard the Client and the Professional, and no liability may therefore be attributed, of any kind or for any reason, to the Agency with regard to the employment relationship entered into/to be entered into between the Client and the Professional.

Any failure to complete the procedures regarding the formalisation of the employment relationship between the Professional and the Client shall be the exclusive responsibility of the latter, who specifically accepts said responsibility. Clients also undertake not to use or disclose, directly or through third parties (such as firms or companies), any confidential information regarding the Agency and/or anyone working for the Agency and/or the Professionals.

Any correspondence at any time between the Client and the Agency is to be considered confidential, and the Client undertakes not to disclose such correspondence to third parties.

The Agency undertakes to supply the Client with the Professional best suited to the profile requested, as indicated in the information provided by the Client on the Information Form pursuant to clause 5.1.

The Agency undertakes to provide the Client with the information regarding the Professional and to verify the details, documentation and references given by the Professional. However, it is the Client who is ultimately responsible for making the decision to employ the Professional. The Agency strongly urges Clients to verify the details, documentation and references of the Professional. The Agency does not offer any guarantees regarding the suitability, honesty, character or ability of the Professional. Please also note that, as specified in clause 5.3 of these Conditions, the Client is responsible for obtaining any visas that may be required for the Professional.

4 Expenses, Search Start Fee and Selection Fee

4.1 In order to use the Services, Clients undertake, within the term indicated in the e-mail in which the Agency agrees to provide the Services, to pay a registration fee (the Search Start Fee) by bank transfer, using the bank account details provided in the e-mail sent to the Client.

The Search Start Fee the Client must pay to the Agency is:

  • 250.00 (two hundred and fifty) + VAT for sourcing MATERNITY NANNIES for SHORT PERIODS in Italy

  • 350.00 (three hundred and fifty) + VAT for sourcing staff in Italy

  • 500.00 (five hundred/00) + VAT for sourcing staff abroad

  • 600.00 (six hundred/00) + VAT for sourcing staff in the USA

  • 1000.00 (one thousand/00) + VAT for sourcing GOLD TOP staff (particularly highly qualified, TOP-level staff) worldwide (Italy or abroad)

For payments by bank transfer, the Client shall pay all the related banking expenses.

If the Search Start Fee is not paid by the Client, the Agency reserves the right not to undertake and/or complete the search for potential Professional candidates.

The Start Search Fee will cover the initial search process for the selection of a Professional. If the Client wishes the Agency to source two or more Professionals, s/he will have to pay two or more Search Start Fees, one for each Professional to be sourced.

If, after 60 (sixty) days from payment of the Search Start Fee by the Client, at least two Professionals have not been presented to the Client, the Client shall be entitled to a full refund of the Search Start Fee, provided a request for said refund has been presented in writing to the Agency 15 days before the expiry of the term indicated.

4.2 In each case in which the Client confirms the Professional presented by the Agency, the Client shall pay the Agency a successful selection fee (hereinafter “Selection Fee”), to be calculated as indicated in the table (hereinafter the Table) in annex A, to be considered an integral part of this Contract.

The level of the Professional and the corresponding Selection Fee has been established by the Agency based on a thorough analysis of a variety of factors, including, for example, level of education, years of experience, number of languages spoken, etc. The Agency’s decision is final.

The invoice for the Selection Fee will be issued by the Agency when the Client has reached an agreement, written or verbal, with the Professional.

If a trial period has been agreed upon, the Client must pay the Selection Fee to the Agency, without exception, after the seventh day of the trial period has been successfully completed.

The Client must pay the Selection Fee to the Agency by bank transfer, using the bank account details indicated in the e-mail containing the invoice sent to the Client.

The Selection Fee must be paid to the Agency before the Professional begins working for the Client, and in any case, within no more than 5 (five) working days from receipt of the payment request e-mail containing the invoice sent by SOS Genitori to the address provided by the Client upon registration.

If, at the time of the request for payment sent by e-mail, the Professional is already effectively working for the Client, the invoice must be paid immediately upon receipt. For each week of delay in payment, in addition to default interest, the Client undertakes to pay a penalty of € 50.00 (fifty/00) plus VAT, without prejudice the Agency’s right to claim greater damages. The Client acknowledges that the amount of the penalty is fair, taking account of the Agency’s interest in ensuring its Clients comply with their payment obligations, based on the type of activity carried out.

4.3 The Client undertakes to pay the travel and accommodation expenses of the Professional s/he wishes to have an interview with (including, for example – but not limited to – train and underground tickets or mileage reimbursement for petrol/motorway tolls).

Interviews between the Client (or his/her acquaintances/assistants) and the potential Professionals may not take place until the Client has paid the Start Search Fee to the Agency.

The Selection Fees in the current Table in Annex A must be paid by the Client, and are subject to be change on the part of the Agency. Any changes to the current fees will be notified directly to the Client or published on the Website, and will be applied only to Contracts concluded subsequent to their adoption.

No Selection Fees paid to the Agency will be refunded for any reason once the collaboration agreement has been entered into between the Client and the Professional.

4.4 Should the Client wish to prolong the duration of the original employment contract, or conclude a new employment Contract with the Professional, the Client shall undertake to pay the Agency an amount corresponding to 200% of the value of the Selection Fee already paid to the Agency. The Conditions in the preceding paragraph of point 4.4 shall not be applied and requested by the Agency if, in the candidate presentation e-mail, a different amount has been specified in writing that the Client must pay to the Agency in the event of an extension of the original duration of the employment contract.

4.5 In the event that, following the presentation of a Professional on the part of the Agency, the Client personally contacts said Professional, without the intermediation of the Agency, in order to make him/her an offer of employment of any kind, and concludes an employment agreement with the Professional without informing the Agency, the Client shall be required to pay the Agency a penalty of € 10,000.00 (ten thousand/00).

4.6 Each and any cost/commission/fee contemplated for any reason or motive by these Conditions must be paid by the Client also in the event the Professional reaches an employment agreement with the spouse or live-in partner of the Client, with a first-degree or second-degree relative of the same, with a legal person, company, business, association, entity or similar of which the Client is part, in any way, or which is directly or indirectly controlled by or linked to the Client, or which controls the client, or with persons connected by working relationships of any kind with the Client.

4.7 In the event that the Client decides not to conclude a contract with a Candidate, after providing confirmation to the Agency of the intention to employ said Candidate, the Client must pay the Agency a Commission for Cancellation amounting to 25% of the invoice issued by the Agency at the time of the agreement between the Client and the Candidate.

4.8 In all cases in which the Client urgently requires the services of a Professional, the Client may request the PRIORITY option, which guarantees the sending of profiles of candidates available within a maximum of 12/24 h, for an extra charge of € 420 + VAT. This option guarantees the Client priority over other Clients who have not requested this option in the handling of requests.

5 Obligations of the Client

5.1 The Client, as indicated at Point 1 of these Conditions, must fill in the Information Form, indicating the requisites and characteristics necessary for the Professional to be sourced (specifically, the duties, work, period to be worked, salary offered, etc.).

The requests made by the Client must be reasonable, realistic and able to be fulfilled by the Agency, and cannot, in any case, regard requisites such as age, nationality, religious faith and ethnic or social origin. The requests of the Client must, in all cases, be appropriate for the salary offered for the candidate required.

SOS Genitori is not responsible for the truthfulness of the information provided by the Clients on the Information Form when they register with the Website. Clients are therefore fully responsible for the information they provide in order to be able to use the Services.

5.2 From the first day of the Professional’s trial period of employment, the Client undertakes to regularise the employment relationship with the Professional in compliance with the regulations in force, for which the client is exclusively responsible. The Client also undertakes to observe the terms of the National Collective Labour Agreements and any pertinent regulations in force, specifically with regard to working hours, including breaks, days off and annual holidays.

The Client undertakes – from the first day of the Professional’s trial period of employment – to pay the Professional in full observance of the laws in force. All procedures regarding the payment of the trial period are the exclusive responsibility of the Client.

If the Professional is also offered food and lodgings, these must be appropriate to and compliant with any needs due to subjective conditions (medical needs and/or lifestyle/religious/dietary choices due to health issues). Specifically, the Professional’s daily nutritional requirements must be met, in terms of both quantity and quality. The Client undertakes, in any case, to respect the dignity and decorum of the Professional.

5.3 The Client, with the cooperation of the Professional, is exclusively responsible for obtaining all the permits of stay and/or work visas necessary for the establishment of the employment relationship with the Professional. Obtaining such visas/permits is not the responsibility of the Agency. All the information provided by the Agency regarding visas and work permits is for the purposes of information only, so no claims of any kind may be made by the Client against the Agency with regard to this information.

The Agency is in no way liable for the truthfulness and/or completeness of the information provided by the Professionals to the Client, in order to obtain permits of stay and/or work visas, and for the purposes of establishing the employment relationship with the Client.

5.4 The Client undertakes to immediately inform the Agency in writing when the Professional chosen accepts the offer of employment, if the Agency is not already aware, and to provide the Agency with full details of the start date, the duration of the employment relationship and the salary agreed upon. The Agency will verify with the Professional the truthfulness and/or completeness of the information provided by the Client.

5.5 If the Client has to postpone the employment start date of the Professional (for example, because of the birth of a baby later than expected), the Client must pay the Professional the total weekly salary, as per their agreement, from the agreed start date.

5.6 The Client must strictly refrain from directly or indirectly disclosing, or providing to third parties, the contact details (including, but not limited to, telephone number and e-mail address) of any Professional presented to him/her by the Agency, once said contact details have been provided by the Agency to the Client.

In particular, the Client may not provide the contact details (e-mail address, telephone number, personal details, etc.) of the Professional to third parties (such as, for example, friends, relatives, etc.), because if said third parties wish to use the services of the Professional, they must contact the Agency and pay the Selection Fee, as per these Conditions.

In the event of a breach of the aforementioned undertaking, the Client shall be obliged to pay the Start Search Fee for the third party to which the contacts of the Professional were provided, as well as the Selection Fee, in accordance with the table of costs in force, for the employment relationship entered into between the Professional and the aforementioned third party.

The above is without prejudice to the right of the Agency to claim greater compensation for any greater damage suffered.

5.7 The Agency reserves the right to interrupt all dealings with the Client and the provision of Services in the event of a breach of these Conditions on the part of the Client.

6 Replacement of the Professional (Replacement)

6.1 The Agency is entirely extraneous to the employment relationship between the Client and the Professional, and the Client is solely responsible for fulfilling all the obligations provided for by law.

The applicability of clauses 6.2, 6.3, 6.4 and 6.5 of these Conditions is conditional upon the payment on the part of the Client of the Start Search Fee and the Selection Fee and any other charges indicated in these Conditions, within the terms indicated herein. Otherwise, the Client shall not be entitled, for any reason, to the replacement of the Professional.

6.2 Without prejudice to the provisions of clause 6.1, if, during the first 8 (eight) weeks from the effective start of the services provided by the Professional, the collaboration between the Client and the Professional should cease, regardless of which party or parties is/are responsible, and regardless of the reason, the Client must inform the Agency in writing of said event, within a maximum of 5 (five) days from the effective end of the employment relationship.

Clients who intend to end the employment relationship within the first 8 (eight) weeks of the effective start of the services provided by the Professional must promptly inform the Agency in writing; otherwise, they will not be entitled to the free replacement service.

Once the Agency has received written confirmation of the effective end of, or intention to end, the employment relationship, and without prejudice to the 8 (eight) week term referred to at point 6.2, undertakes to carry out a new selection for the Client for a replacement for the Professional (“Replacement”), with, as far as possible, the characteristics already requested by the Client on the Information Form, without any further charge to the Client for the Search Start Fee and/or the Selection Fee.

6.3 If the Client enters into an employment contract with the Replacement (or a relationship of any kind that shows the new candidate has been accepted as a Replacement), and the Selection Fee is of a higher amount than the one already paid by the Client for the Professional initially employed, the Client must pay the difference to the Agency, pursuant to and in the way indicated in art. 4. of these Conditions.

The Agency must provide the Client with up to 3 (three) profiles of suitable candidates for the replacement. These profiles will be selected based on the information originally provided by the Client on the Information Form, and must be provided within 6 (six) months of the notification referred to in article 6.2.

The Agency is not, however, obliged to offer any replacement or refund if the Client does not accept the profiles provided and does not wish to employ any of the potential Replacements.

6.4 In any case in which the working relationship between the Professional and the Client is interrupted for any reason, and regardless of which party/ies decide to interrupt it, after 8 (eight) weeks (starting from the effective start date of the service provided by the Professional to the Client), the Agency shall in no way be obliged to replacement the Professional, or to refund the Search Start Fee and/or the Selection Fee.

6.5 In the event that the Professional, at any time, even during the first 8 (eight) weeks, resigns and/or otherwise ends the employment contract with the Client, as a consequence of behaviour on the part of the Client that is not compliant with the employment contract and/or the regulations in force (including, but not limited to, violence against children; violence against the Professionals; insults or threats to the Professional; failure to regularise the relationship with the Professional pursuant to the labour and social insurance regulations in force, within 7 days of the start of said relationship; failure to pay of the Professional; requests for working hours that are excessive, not compliant with the legal regulations and such as to place the Professional’s health at risk, etc.…), the Client shall not be entitled to the free replacement of the Professional, and the Agency shall not be required to refund the Start Search Fee and/or the Selection Fee.

6.6 Without prejudice to the provisions of articles 6.1, 6.2 e 6.5 of these Conditions, the Agency shall not provide any Replacements for Professionals:

(I) if the Client has breached any of the articles in these Conditions;

(II) if the information provided by the Client at the time of registration with Website proves to be untrue, and/or if the Client has not regularised the employment relationship with the Professional as required by the law and/or has not complied with its obligations as established in clause 5.2;

(III) in the event that the Client, following the interruption of the employment relationship with the Professional, requires a different professional figure (merely by way of example, if the Professional initially employed is a Nanny, and, following the interruption of the employment relationship with the same, the Client asks the Agency for a Chef, or a Nanny plus a Housekeeping Professional as a Replacement);

(IV) in the event that the Client has not complied with the working conditions agreed upon with the Professional, in particular those regarding duties and/or working hours;

(V) in the event that the Client has adopted any kind of attitude aimed at discrediting and/or damaging the reputation of the Agency and/or the Professionals, including one vis-à-vis the other, and vis-à-vis third parties (including, but not limited to, the disclosure of untrue information, use of expressions offensive towards the Agency and/or the Professionals, disclosure of confidential information and correspondence between the Client and the Agency). In such circumstances, the Contract between the Agency and the Client shall be considered legally terminated, and the former shall no longer be bound by any obligations towards the latter.

6.7 If, after accepting the offer of a replacement provided free of charge as established above, the Client opts for the Professional candidate originally proposed by the Agency, the Client shall not be entitled to any further replacements free of charge.

6.8 The Client shall lose the right to a replacement free of charge if the Client, in response to the proposals presented by the Agency, fails to choose a new Professional/Replacement within 3 (three) months from the request for a replacement presented by the Client. The request for a Replacement may be presented once only for each Professional, within a maximum of 8 (eight) weeks from the start of the working relationship between the Professional and the Client.

6.9 If, in the cases indicated in clauses 6.2, 6.3 and 6.4, the Client enters into an employment contract with the Replacement, and said relationship subsequently ends, regardless of whether it is brought to an end by one or both parties, for whatever reason, and regardless of the duration of the working relationship, the Client shall no longer be entitled to any replacement free of charge, because the Agency is not obliged to replace the Replacement.

6.10 If the Client requests a Professional for a short period of time (for example, two or three weeks in the summer, or for a brief holiday period), the Client shall in no way be entitled to Replacement of the Professional free of charge in the event of the interruption of the employment relationship between the Client and the Professional.

7 Liability of SOS Genitori

The liability of SOS Genitori in relation to the provision of the Services is limited to the amount of the Selection Fee paid by the Client. SOS Genitori has no contractual obligation vis-à-vis the Professional presented to the Client, and each employment contract is entered into directly and exclusively between the Client and the Professional. The Client is solely responsible for compliance with and observance of all the civil and criminal law obligations in force in his/her country regarding the employment relationship with the Professional.

The Agency may not be held in any way liable for any failure on the part of the Client or of the Professional to comply with the requisites requested, respectively, by the Professional or by the Client.

The Client acknowledges and accepts that these Conditions do not establish an employment relationship of any kind between the Agency and the Client or between the Agency and the Professional, nor do they authorise the Client and/or the Professional to act in the name and on behalf of the Agency. The Client acknowledges and agrees that s/he may not act as an agent of the Agency, and shall have no authority or power to bind the Agency vis-à-vis third parties. The Client undertakes to relieve the Agency of all the expenses sustained, for any reason, by the latter, in the event of a breach of this clause on the part of the Client and/or of the Professional.

Because the Agency is extraneous to the relationship established exclusively between the Client and the Professional, the Agency cannot guarantee that a Professional will honour the duration of the employment contract, or any other commitment made to the Client.

Although the Agency will do everything in its power to verify the credentials provided by the Professional, the Agency may not in any way be held liable for any false statements made/information provided by the Professional – even in agreement with third parties –to the Client and/or to the Agency itself (including by way of example, but not limited to, information regarding his/her health, previous work experience, professional skills and abilities acquired, etc.).

The Agency may not in any way be held liable in the event of any criminal conduct (including by way of example, but not limited to, theft, crimes against persons and property etc.) by the Professional at the Client’s home/premises and/or in any other places in which the Professional may be in relation to the carrying out of his/her working relationship with the Client. Correspondingly, the Agency may not in any way be held liable in the event of any criminal conduct by the Client against the Professional.

8 Information provided pursuant to art. 49 of Legislative Decree no. 206/2005 (“Consumer Code”).

Clients who may be considered “consumers” and to whom Legislative Decree no. 206/2005 (known as the “Consumer Code”) is therefore applicable, acknowledge that:

  • the Services offered by SOS Genitori consist of customised consulting and search and selection of Professionals in the field of childcare (including, but not limited to: nannies, babysitters, maternity nannies, etc.) and household employment (housekeeping staff, domestic couples, housekeepers, butlers, cooks, personal assistants, carers and Top Nannies), as well as training for childcare professionals and housekeeping professionals.

  • the Service provider is the employment, search and selection agency Trono Consulting S.r.l..

  • the Agency is headquartered in Santa Croce sull’Arno (Pisa) 56029, in Via Vespucci 11, tel. 0039-346-7067060, e-mail address info@sosgenitori.it.

  • the Client may send any complaints to the Agency to the contacts indicated in the point above

  • the means of calculation of the total price of the Services, as well as the means of payment, are indicated in article 4 of these Conditions.

  • the Agency undertakes to provide the Services from the moment the Client registers on the Website or from the date of receipt of the completed Information Form via e-mail, and within 60 days of receipt of the Start Search Fee. Please remember that pursuant to art. 4.1, if payment of the Start Search Fee is not received from the Client, the Agency reserves the right not to undertake and/or complete the search for potential Professionals.

  • the Conditions, terms and procedures for exercising the right of withdrawal are governed by article 8 of these Conditions.

  • the collaboration contract is temporary, and shall be deemed terminated once the Agency has provided the Service requested – without prejudice to the provisions of art. 6 – and the Client has fulfilled all his/her obligations as established by these Conditions.

  • any complaints filed by the Client shall be processed by the Agency within a maximum of 6 (six) weeks from the receipt of the same.

9 Applicable Law

These Conditions are governed by Italian Law.

The parties mutually acknowledge that for anything not specifically contemplated and contained in this Contract, the regulations and legislation in force shall apply, and explicit reference shall be made to the Italian Civil Code.

10 Court of Jurisdiction

For any disputes that may arise between the Agency and the Client and with regard to the use of this Website, the related Services and these Conditions, and/or concerning the interpretation, execution and resolution of the Contract concluded between the Agency and the Client, the Court of PISA shall have exclusive jurisdiction.

Santa Croce sull’Arno

Trono Consulting S.r.l.

Registered Office: Via Vespucci 11

Santa Croce sull’Arno (Pisa) 56029

VAT no. 01996980502

Client

***

Pursuant to articles 1341 and 1342 of the Italian Civil Code, both parties specifically approve the following clauses: 2), 3); 4); 5);6); 7); 8); 9) and 10

Trono Consulting S.r.l.

Registered Office: Via Vespucci 11

Santa Croce sull’Arno (Pisa) 56029

VAT no. 01996980502

Client